DIRECTOR OF ENTERTAINMENT OPERATIONS


The Director of Entertainment Operations, under the direction of the SVP, focuses on the integrity and quality of BESTAgency’s entertainment programs along with supporting and advising the Program Entertainment Managers.  This includes maintaining relationships with employees, Program Entertainment Managers, and clients; working closely with clients to facilitate requests and support client’s business needs; formulating policies and procedures to streamline entertainment program operations; and working with human resources to handle related concerns including compliance with state and federal laws.  The employee’s work setting will be a combination of working in the corporate office and companies satellite offices. It will also include regular visits to various venues related to the company’s entertainment programs.  The employee will need to be familiar with current and new regulations relating to unions, state and federal labor laws, and human resource practices and procedures.

ROLE AND RESPONSIBILITIES
– Personally visits programs to guide and support Program Entertainment Managers and ensure operational and performance standards
– Forms, maintains and preserves connections/relationships with clients, meets with clients in-person regularly, resolves client issues, facilitates client requests, works closely with clients to support their business needs
– Consults with the Senior Vice President on all budgetary aspects of the programs; reports program status updates to the Senior Vice President
– Continuously evaluates program talent and program operating procedures to maximize productivity and efficiency
– Oversees and works with Program Entertainment Managers on areas such as training, discipline, recruitment and hiring of all talent
– Reviews and updates program and Corporate policies and procedures as needed along with training manuals, employee handbooks, and all code of conduct related policies
– Oversees the hiring, re-auditioning, onboarding and orientation of all talent/employees, conducts exit Interviews with talent/employees as requested
– Addresses complaints from talent/employees beyond the program manager level and investigates workplace situations, working with company HR representative for resolution
– Acts as main liaison with HR Department on all talent/employee related incidents, acts as main point of contact for any incidents pertaining to labor laws
– Reviews and makes suggestions for improving entertainment program quality, company policies, Identifies cost-saving measures and operational improvements within the Corporate Office and entertainment programs
– Identifies courses, seminars, etc that would be beneficial for program and Corporate employees
– Approves PTO requests of all Program Entertainment Managers
– Performs other duties as assigned

ADDITIONAL RESPONSIBILITIES
– Assists and supports all Program Entertainment Management teams and program clients with personnel and program issues
– Works closely with and under the direction of the Senior Vice President
– Oversees and responds to all talent/employee relations and incidents; confers/consults with Human Resources Department and Labor Departments

QUALIFICATIONS/REQUIREMENTS
Candidates should possess the following:
– Previous Entertainment Management Experience, preferably in the entertainment or hospitality industry; a minimum of 5 years in managing talent and employees, preferably groups of 50+ as it relates to entertainment programs, employee management, operations, talent/employee relations or any combination of experience and training which would provide the level of knowledge, skill, and ability required
– Must have a valid driver’s license and transportation
– Exceptional leadership skills, organization skills, ability to multitask and the ability to work independently and as a part of a team
– Exceptional ability to communicate both orally and in writing
– Must have strong interpersonal skills
– Flexible schedule
– Ability to maintain good working relationships with co-workers, management, employees, clients, vendors and talent
– Exceptional interpersonal skills, natural problem-solving ability and conflict resolution skills
– Familiar with current and new regulations relating to unions, state and federal labor laws, and human resource practices and procedures
– Adept at supervising and motivating talent/employees
– Professional attitude and demeanor
– Ability to maintain composure in a sometimes high stressed, fast paced environment.
– Knowledge of computer programs including MS Office, Google Suite, and the Internet
 
BENEFITS & COMPENSATION
• Medical, Dental and Vision insurance available to full-time employees after 60 days probationary period
• PTO and Wellness days available to full-time employees after 60 days probationary period
• 401K
• Paid Holidays
• LTD
 
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this position.

 Interested candidates should email their resumes to corporatejobs@best-agencies.com.