Concierge Attendants- Miracle Mile Shops

Role and Responsibilities

With 72,000+ visitors per day, the Miracle Mile Shops at Planet Hollywood Resort and Casino is a sight for many eyes.  It’s a true one-stop shop that includes all of the elements that make it a must-see and must-do attraction in Las Vegas. We are seeking attractive males and females (modeling experience not necessary) to be temporary Concierge Attendants. The goal of the MMS Concierge Attendants is to offer all guests a friendly, approachable and knowledgeable customer service experience. Duties and responsibilities include but are not limited to the following:

  • Concierge to be at designated post and be able to interact with guests who have questions and serve as the primary resource for customers seeking information, assistance or store recommendations; develop a thorough understanding of all MMS services and amenities
  • Provide service for the MMS Gift Cards while adhering to Gift Card policies and procedures including cash handling and reporting
  • Distribute MMS coupon booklets to guests
  • Promote designated promotions and/or events issued by the marketing department
  • Maintain professional order and cleanliness at the Concierge Center
  • Concierge to be eyes and ears for housekeeping and security
  • To report wet spills and stand by the wet spill so no one falls until housekeeping has cleaned the area
  • To report unusual or suspicious behavior to security
  • To report anyone in need of medical attention to security
  • To report any property damage to security

Qualifications and Education Requirements

Candidates should possess the following:

  • Must be at least 19 yrs old to apply
  • Friendly, outgoing personality
  • Professional demeanor
  • Work with little to no direction
  • Ability to communicate effectively with guests and client
  • Ability to multi-task
  • Must have strong interpersonal skills.
  • Ability to maintain good working relationships with co-workers, management, guests, and client
  • Ability to maintain composure in a sometimes high stressed, fast paced environment
  • Uphold the uniform standards as outlined in the BESTAgency Uniform Style Guide

Additional Notes

  • SHIFT DAYS: Monday – Sunday
  • SHIFT TIMES: Monday – Thursday 5:00pm to 11:00pm (6 hours)
  • Friday 5:00pm to 12:00am (7 hours)
  • Saturday 10:00am to 5:00pm (7hours) and 5:00pm to 12:00am (7 hours)
  • Sunday 10:00am to 4:00pm (6 hours) and 4:00pm to 11:00pm (7 hours)

How to Apply

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this position.