Brand Ambassadors- Miracle Mile Shops (On-going Program)


Role and Responsibilities

With 72,000+ visitors per day, the Miracle Mile Shops at Planet Hollywood Resort and Casino is a sight for many eyes.  It’s a true one-stop shop that includes all of the elements that make it a must-see and must-do attraction in Las Vegas. The goal of the MMS Brand Ambassadors is to offer all guests a friendly, approachable and knowledgeable customer service experience. The MMS Brand Ambassadors will have an iPad which will feature a new chatbot who will take on the personality of the property with her answers – sassy and fun – and we want our ambassadors to reflect those traits as well. Duties and responsibilities include but are not limited to the following:

  • Ambassadors to be posted near directories to interact with guests who have questions
  • Ambassadors to walk areas of the mall looking for opportunities to interact with guests
  • Promote designated promotions and/or events issued by the marketing department
  • Check and keep all directory holders filled with mall directories and/or brochures
  • Ambassadors to be eyes and ears for housekeeping and security
  • To report wet spills and stand by the wet spill so no one falls until housekeeping has cleaned the area
  • To report unusual or suspicious behavior to security
  • To report anyone in need of medical attention to security
  • To report any property damage to security
  • Ambassadors to work with marketing department to distribute concierge items to other properties as needed

Qualifications and Education Requirements

Candidates should possess the following:

  • Friendly, outgoing personality
  • Professional demeanor
  • Work with little to no direction
  • Ability to communicate effectively with guests and client
  • Ability to multi-task
  • Must have strong interpersonal skills.
  • Ability to maintain good working relationships with co-workers, management, guests, and client
  • Ability to maintain composure in a sometimes high stressed, fast paced environment.
  • Ability to stand for entire shift
  • Knowledge of iPad a plus

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this position

Additional Notes

This position is part-time/on-call- Hourly

SHIFT DAYS: Thursday to Monday

SHIFT TIMES: 11:00am to 3:30pm OR 3:30pm to 8:00

HOW TO APPLY:  Please email headshot and resume to ambassadorjobs@best-agencies.com